India is going through a massive Telecom upheaval, the sector is seeing M&A, consolidation, price wars, increase in dependency on data driven revenues, new generation services, etc. This all is making the market red blood and everybody is trying to get the customers from each other. In such a situation Customer Insights becomes extremely critical.

Sapience has an involvement in the telecommunications industry through regular in-house projects. It helps organizations defend existing markets, enter new ones, and improve performance, control costs and customer retention. Sapience supports companies as they strive to achieve competitive advantage in an environment of rapid change and uncertainty. We work closely with clients to recognize the forces transforming their markets, define business models suited to their competitive situations, and implement these models in ways that deliver impact rapidly and effectively.